Privacy policy

Last updated: September 25, 2026. This policy describes how Rungika processes personal information.

1. Scope

This Privacy Policy applies to the Rungika website and service. It covers information you provide directly, information we collect to run the service, and the special handling of Mobile Money verification details.

2. Information we collect

• Account information: your name, email address, password (stored in a hashed form), and the payment details associated with your billing record.
• Workspace information: the contacts, invoices, inventory, schedules, tasks, documents, and notes you add to each business workspace.
• Billing and verification information: the phone number and transaction reference you provide when following the administrator-configured Mobile Money instructions, used for manual confirmation.
• Support information: the contents of messages you send to our support team and any details you choose to include.

3. How workspace data is separated

Rungika is multi-tenant by design. Records are stored against the workspace in which they were created, and access is scoped by workspace membership and role. When you use one account for several businesses, those businesses remain separate in the system, in exports, and in reports.

4. Mobile Money payment handling

Mobile Money payments are completed externally using the instructions your administrator configures and shows in-app. For that reason, we keep the phone number and reference you supply while confirmation is still open. We use these details only to match the payment and record it in your billing history:

• Confirmation is performed manually by an administrator.
• Nothing activates automatically when a Mobile Money message arrives, and this site does not run a payment workflow of its own.
• The details are not used for marketing and are not shared for advertising.
• Once confirmation is resolved, the details are minimised or removed from routine processing.

5. How we use information

We use the information we collect to provide the service, keep workspaces separate, process and verify payments, respond to support requests, monitor abuse and security, and improve the product. We do not sell personal information and we do not use workspace content to advertise to your customers.

6. Sharing and processors

We share information only where necessary to operate the service: hosting providers and tools that help us support users. Mobile Money confirmation details are handled by your administrator and are not handed to third-party advertisers. Where a processor needs data, it receives only what the task requires.

7. Security

We enforce workspace-level access controls, encrypt traffic in transit, hash passwords, and review access to verification records. Absolute security cannot be guaranteed, but we follow industry-standard practices and act quickly when we learn of a problem.

8. Retention

Workspace data is kept for as long as your account and workspaces remain active. Exports let you remove or move your data. We delete records that you remove and minimise verification details once a payment has been settled or declined. Legal and billing records may be kept as required by law.

9. Your rights and choices

You can correct account details, export workspace records, sign out of sessions, and ask us to delete data we no longer need. Where law grants you access, correction, portability, restriction, or deletion rights, you can exercise them by writing to support@rungika.site.

10. Changes to this policy

We will update this policy as the service evolves. Material changes are announced on this page and, where practical, through a notice in your workspace.